1. Overview

At Watches & Gems Co., we handle every shipment with priority, security, and full insurance coverage. By completing a purchase or sending us a watch, you agree to the terms below.

2. Shipping Methods

• All domestic orders ship via fully insured express courier services.
• International orders ship through secure, trackable carriers.
• An adult signature is required for all deliveries.
• Tracking details will be provided once your order ships.

3. Processing Time

• Orders typically ship within 1–2 business days after payment is cleared.
• High-value orders may require brief verification for your protection.
• We may delay shipping if fraud checks or identity confirmation are needed.

4. Shipping Your Watch to Us (If Selling/Trading)

• We provide complimentary insured shipping for all watches sold or traded to us.
• A prepaid label and packing instructions will be supplied after you accept our offer.
• Items are insured only when packaged according to our guidelines.

5. Address & Delivery Policy

• Preferred delivery method: Hold at Location at a secure carrier facility near your verified billing address.
• Verified business addresses may be accepted.
• Residential delivery may be approved case-by-case.
• We do not ship to PO Boxes, freight forwarders, hotels, or temporary addresses without written approval.

6. International Duties & Taxes

• Buyers are responsible for all customs duties, VAT, and import fees.
• Watches & Gems Co. is not responsible for delays caused by customs or border inspections.

7. Packaging & Security

• All items are securely and professionally packaged using protective materials.
• Tamper-evident packing methods are used.
• Packaging is discreet for customer privacy and security.

8. Local Pickup

• Local pickup may be available by appointment only.
• Valid ID and payment verification are required for in-person collection.

9. Risk of Loss

• Risk transfers to the buyer once the package is delivered and signed for.
• For items sent to Watches & Gems Co., risk remains with the sender until the package is received and verified by our team.

10. Updates to This Policy

• We may update or modify this policy at any time. Material changes will be noted on our website.

11. Contact Us

• For shipping questions or support, contact: Watches & Gems Co.
• Email: info@watchesandgems.com